Ruby Topaz Support

Use the links below and the video series to make yourself familiar with the Ruby or Topaz platforms.
 
Ruby 2 Comprehensive Manual
 
Topaz Quick Reference Guide
 
Network Reference Manuals
 
Troubleshoot Fuel Coms Error
 
Troubleshoot Poll Errors
 
Troubleshoot Smart Fuel Controller
 
Power Cycle Ruby
 
 
 
 

Ruby 2 Demo

Verifone Printer Troubleshooting

Employee Setup

Edit your change your Employee's login creditials and security levels

Clearing Reserved Pumps

How to fix a stuck fuel transaction

Understanding Product Codes

This informational video explains product codes and how they affect site operations

Resetting Ruby/Sapphire

How to reset the Ruby/Sapphire system if you're experiencing lock ups or errors